CRM performance profile of more than 100 companies
CRM efficiency in practice
ec4u offers a tool-based comprehensive efficiency check to give companies a detailed insight into the performance of their CRM programs. This efficiency check covers 50 different aspects ranging from strategic orientation, to process quality, functional power of the CRM system, operating conditions, and specialist competencies. The consolidated data from 108 companies, which participated in this self-check, provide a sophisticated benchmark for them and for other CRM users. This Whitepaper can be ordered free of charge. Please contact sabine.kirchem@ec4u.com.