ec4u expert consulting ag has more than 160 employees in five branches in Germany and Switzerland, making us the leading consulting group for Customer Relationship Management (CRM), Business Intelligence (BI) and integration services in the German-speaking regions of Europe.
Through combination of our combined business and IT expertise, we support clients across different industries in establishing a sustainable, individualized, and competitive customer relationship managementcomprehensive, pragmatic and all services from one source.
We provide clients with professional and technical CRM expertise, deploying primarily platforms from our leading software partners, Oracle and Microsoft. We have successfully implemented more than 150 CRM projects since our founding in 2000! Our list of references comprises numerous small to large reputed companies from Different industries.
Information-sharing among clients
Learning from each other – learning with each other
The Swiss CRM forum of experts is a platform where decision-makers from our customers get together to share experiences and solutions on key issues of CRM. The focus is especially on topical challenges and projects or initiatives that the participating companies encounter in the real world.
Such cooperation among the panel members under the motto, “learning from each other – learning with each other,” has engendered further investigation into CRM related topics, such as:
- Early warning systems for CRM – recognizing and addressing churn rate of clients
- Employees – a CRM success factor
- Multichannel management and eCRM
- Customer service strategy – customer satisfaction
- Customer loyalty and complaints management
- Performance rating of CRM – key performance indicators and key data systems
Current workshop topics are:
- CRM trends
Business processes and organization, technology, etc.; invitations to various mentors, solution providers, or opinion makers to “The future of CRM”
- CRM and innovative business models
Cooperation/networks, social CRM, innovative processes and solutions, channel optimization, etc.
This form of cooperation and sharing of inputs and deliverables take place in a highly confidential framework (“closed user group”), which rules out the participation of direct competitors on the CRM expert panel. Accordingly, when the experts exchange and share ideas, their emphasis is on best practices and being venturesome on CRM relevant issues.
