Integration is one of the main ingredients of a functioning CRM system
We incorporate all our integration and middleware experience when integrating CRM systems within the existing architecture at the customer.
ec4u covers the complete process from the concept, to planning, implementation and operation.
Integration can be easy when conceived with foresight and appropriate insight. ec4u will help ensure that your business and solutions remain in focus and are not limited by an inadequate integration approach.
Click on the following figure for more information on our serviceportfolio.
Assessment & planning
The collecting and consolidation phase of system requirements is paramount for successful and efficient integration. The integration approach depends and must be based on the requirements. ec4u supports you in selecting an appropriate requirement management which gives direction to a suitable architecture. We are able to derive a relevant project roadmap by verifying your architecture approach and requirements. The solution concept also falls into this category and entails business and technical characteristics.
Implementation
ec4u will accompany you in all phases of the implementation, whether it involves the construction of single interfaces, integration of the systems, or a service orientated architecture. We will gladly support you by assuming the following responsibilities: supplying the solution, or serving as the agent for project promotion and know-how, project taskmaster, requirement manager, or a reviewer of your current approach.
Profit from our role as a trailblazer in creating mobile clients and our cutting edge experience in expanding standard applications (Fusion CRM) through the Oracle Application Development Framework (ADF).
We consider the (BPEL/BPMN) business processes for expanding flexibility and parameterization of business applications. Oracle has already realized this concept within the Fusion CRMapplications .
IT management
Your project does not end with the successful execution of the implementation. Integration projects and the concepts of the service-oriented approaches do not show their added value immediately. In fact, this is a process requiring technical control as well as a visualization of your key performance indicators. This knowledge is then translated into the further development of your integration solution. If desired, the specialized key performance indicators can be used for professional control of your processes as well.
Our goal is to support and accompany clients with our experience and competence, while keeping the spotlight on the client solution.
Is integration a relevant topic and how do I find the right solution for my business?
Best practices & solution approaches
We therefore follow a client-oriented and at the same time pragmatic approach:
ec4u will illustrate the added value of integration by creating a tailored solution which suits your requirements. We will demonstrate this to you via a POC or lighthouse project during the project planning and development phase. All topics relating to the architecture and concept techniques are reflected in the process, which we endorse. This is made possible by consequent application of best practices, which are either specified by the software vendors or which have been developed in co-operation with ec4u.
