ec4u supports you with the implementation of the approved requirements, whether of a vocational or technical nature in your organisation. We support you with practice-oriented methodologies that allow optimal adaption of CRM processes and applications marked by a balanced cost-benefit ratio.

We provide the right expert for the right purpose: business analysts, configurators, programmers, or interface experts. Your requirements are crucial for the complexity of the implementation.

The current IT landscape is steadily becoming more complicated. Customer processes are often contained in different applications that are closely linked with each other. ec4u experts support you in finding the right strategy to integrate the relevant Oracle CRM systems. To achieve this we closely work together with your IT specialists and those from Oracle.

The result is a tailor-made IT architecture, a solution map  specifically designed for your business which incorporates all core systems and the technical interfaces.

 Integration is at the heart of attaining a 360-degree view of all relevant customer information. It is of paramount importance to integrate the customer information held by the sales, marketing, and service departments, as well as from back office systems like SAP ERP, while simultaneously maintaining a constant and clear view of your customers. Information must, independent of its data sovereignty, be either saved as a replication in teh CRM system or be available online at run time. ec4u will advise you on selecting and applying the correct degree of integration for your CRM system. You can rely on our extensive experience conducting comprehensive and complicated integration projects. Discover more about our system integrating skills with Microsoft Sharepoint and Microsoft BizTalk.

 The testing of a Microsoft application is an important factor for the success of a project. Tests of the system, integration, burden, performance, etc. are vital for assuring stability and functionality of the application. Management of tests is generally complicated and dependant on the size of the Microsoft application and its integration in the IT landscape. Complicated procedures are required to systematically detect, analyze, and repair all sources of errors in order to successfully implement a user-friendly and integrated process application.

ec4u will gladly support you in planning and implementing training programs for administrators and end-users participating in Microsoft Dynamics projects. We can help you by producing tutorials and setting up training environments for Microsoft Dynamics products, by training administrators and end-users in live sessions and on location.

The implementation of a CRM application is challenging task, especially when numerous applications need to be integrated and the application shall be used in an international setting. The rollout requires constant and anticipatory management with rollout plans and scenarios. Additionally, specialists are required in the area and on-site for rapid response in case of an unforeseen emergency.

An upgrade implies that the existing CRM software is adapted to a new improved version. In comparison to a patch or quick fixwhere certain functionalities are enhanced or freed from bugs, an upgrade usually affects the complete software package. Apart from extending the functions or incorporating totally new functions, it is also common that underlying software like databank management systems or Web servers, are also upgraded to a new version.

ec4u offers special upgrade assessments for Microsoft Dynamics CRM that quickly and systematically determine whether an upgrade makes sense for you and what costs will be implied.

ec| Energy

The ec| Energy template, based on the MS Dynamics CRM 2011 platform, meets all the requirements of an advanced, scalable, CRM solution for utility companies. Deploying the Outlook client makes it possible for users to continue working in their familiar MS Office environment, which shortens the learning curve and your employees can begin working immediately. Once the template is set up, your employees have to deal only with structured processes, which results in more efficient work, higher quality over the long-term, and greater customer satisfaction.

A service cockpit makes it fast and easy to respond intuitively to customer requests and complaints.

360° view of all customer-relevant items

Reporting examples

Download Factsheet ec| Energy (PDF)

ec| HighTech

We specialize in deploying the MS Dynamics CRM platform for ec| HighTech solutions in the following sectors:

• Manufacturing and metal working
• Machinery and plant building/construction
• Supplies
• Component and solution vendors
• High-tech

We offer the ideal tool for efficient handling of sector-specific customer processes in marketing, sales, service, procurement, and logistics.
Our ec| HighTech sector solution is backed by solid sector know-how and technical expertise gained on numerous projects conducted for industrial customers. The success of your project is assured by deployment of the field-proven SureStep methodology, collaborative professional complaints management, and cross-departmental sales, quality assurance, procurement, applications technology, and production.

ec|Food

Our ec4u experts in the food services sector offer an ideal tool to handle relevant food service processes, complemented by meaningful reports using a standard MS Dynamics CRM solution. xRM facilitates easy expansion and adaptation of new processes, quality service, supply chain management, etc.
With MS Dynamics and our sector expertise, you can count on quick installation of a field-proven CRM solution in the food services sector.

ec|Entity Loader is a program to import data from any source into MS CRM 2011 on-premise and online. The date are thoroughly transformed and analyzed for quality during importation. This software is applied for migration and regular batch imports or to synchronize different systems.

Integration into Microsoft Dynamics CRM – easy, intuitive, cost-effective.

ec|Integration Framework is an extensive and yet cost-effective solution developed to link external systems. It helps connect relevant interfaces between MS CRM 2011 (on-premise and online) and other backend or frontend systems. Examples include ERP Link, Printing System, Web portal, and File Hub. The configuration for simple or highly complex interfaces is easily handled within the MS CRM program.
Read more (Download PDF)

ec|Audit Trail records changes in the MS CRM 2011 online and on-premise programs. It was developed to circumvent numerous restrictions in the standard audit components of MS CRM 2011. This program offers audit trails of child datasets (like company addresses) in a parent dataset (the company), as well as structured trails of deleted datasets.

This program enables quotes, line items, prices, and total amounts to be processed directly in an interactive form, followed by one-button creation of a template-based, professional quality text in a PDF format. As such, everything is highly transparent and the sometimes tedious navigation through a mountain of forms in the MS CRM 2011 sales process is history. Outcome: users save time to process and send quotes. 

ec| D&B Integration – an interactive solution for MS Dynamics CRM

Having information on customers is crucial for many sales processes. An interactive solution was thus developed in collaboration with D&B Deutschland for MS CRM 2011 (online and on-premise). This can be integrated into any form and enables one to search through the D&B company database, purchase the data, and then adopt these into the CRM form. Fine-tuned processes hinder duplication and repurchase of the same data. Fee-based access to the D&B service is linked with the rights concept in the MS CRM system and delivers understandable reports.

View of D&B hit list with status information

Read more (Download PDF)