ec4u provides comprehensive CRM with Microsoft Dynamics CRM
The latest version of Microsoft’s Dynamics CRM enables clients to select either an On-Premise solution or an authentic online version. ec4u is familiar with both solutions and with all the challenges involved in implementing Microsoft Dynamics CRM.
Profit from our Microsoft solution portfolio by:
- Placing your customers in the spotlight by implementing the new CRM 2011 or CRM online solution,
- Introducing mobile solutions with integrated processes for your field staff,
- Allowing your employees to operate in the familiar Outlook user interface.
We provide a special template for municipal energy suppliers, which entails the standard requirements and demands of the energy supplier sector.
About Microsoft Dynamics CRM
Microsoft has been classified by Forrester and Gartner as one of the leaders in the CRM applications sector based on its Dynamics CRM solution. Another reason for its popularity is the fact that this software is not only comprehensive in functionality, it is intuitive and simple, i.e. user-friendly.
No wonder that Microsoft Dynamics CRM is used by 1.5 million customers in 80 countries working in 40 languages!
Advantages
The advantages of Microsoft Dynamics CRM in detail:
- Usability and utilization: The high level of user acceptance observed shortly after implementation of the CRM system, invariably promotes the productivity of your company employees. Training expenses are relatively minor, yet paired with great acceptance. This is primarily due to the integration into the Microsoft Outlook user interface and its familiarity with users.
- Adaptability: The software is adaptable to your company’s requirements and demands. Hence, even the most complex business processes can be mapped and adapted.
- Integration: Dynamics CRM provides high platform flexibility. It can be easily integrated and provides comprehensive improvement options.
- Implementation options: : Microsoft Dynamics CRM is available in two delivery options – on premise or online, depending on the requirements of your company.
Microsoft Dynamics CRM On-Premise vs. CRM Online
With the Microsoft Dynamics CRM version 2011, customers are able to choose between an on-site solution and a genuine online version. The advantages of the online version are the same as those generally enjoyed in Software as a Service (SaaS) offerings:
- Fast implementation rather than tedious projects
- Minimal involvement of IT during use
- Clearly calculable operating costs
- Significant cost savings
- High flexibility
Especially due to the speedy implementation, the general advantages of hosted solutions complement the specific benefits of Microsoft Dynamics CRM: a simple online application paves the way for a 30-day trial – without the need for any training, since the user interface is intuitive.
For those seeking the maximum possible flexibility when implementing their CRM software, an option is the locally installed (On-Premise) solution that integrates seamlessly into your existing server landscape.
Contact us for an informal discussion about the various possibilities of Microsoft Dynamics CRM in your business – either the Workgroup Edition for up to 5 users, a Professional Edition for a business unit, or the Enterprise version with multiclient capability in the context of your overall CRM strategy.
Modules
The modules for marketing, sales and service include all the basic functions, but can still be adapted to your individual business processes and have a variety of integration options. They are attuned to the ways your employees work, support company-specific business processes due to efficient and expandable workflows, including comprehensive reporting. Furthermore those modules are adjusted to suit IT requirements thanks to the simple provision of products, services and modern Web services architecture.
