ec4u has successfully implemented more than 100 Oracle CRM projects – unparalleled comprehensive competence gained through numerous project life cycles.
ec4u provides the following competencies:
Our experts systematically assess all facets of CRM competency and conditions (internal & external) of relevance to your enterprise. Our methodology is outstanding, underpinned by over 100 successful Oracle projects. Based on the findings, we embed action plans and quick wins matched to your enterprise and situation to permanently strengthen your customer focus.
ec4u has developed CRM-specific project management methodology specifically for CRM projects. This methodology , effectively assist you with specific and pragmatic tools such as check lists, risk matrixes, project plans, roadmaps, and templates for your CRM projects. This CRM-specific toolbox, in conjunction with support from our experts ensures a successful CRM-project in the shortest time possible and with the lowest effort.
The functional design concept shows the target state of CRM-methods, processes and structures to be realized. We will combine this target state with the existing technical infrastructure. We draw up a general concept, define a functional & technical specification and assist you actively during execution.
Requirements management (requirements specification)
Requirements management has become an indispensible element of IT and CRM projects – despite the fact that in practice its significance is often underestimated. Consequently, even complex CRM projects, for instance, are forced into minimalistic technical concepts.
Our methodology bolsters your technical department and management in ascertaining and defining requirements for IT and CRM projects. We use templates that guarantee clearly structured management of your requirements by phases, and include immediately deployable aids.
You, the client, retain the necessary transparency, enabling you to clearly identify what and in which manner it has been implemented in the software. The contents of the requirements specification are, for example, access rights, role concepts, security, configuration and workflows.
ec4u supports you with the implementation of the approved requirements, whether of a vocational or technical nature in your organisation. We support you with practice-oriented methodologies that allow optimal adaption of CRM processes and applications marked by a balanced cost-benefit ratio.
We provide the right expert for the right purpose: business analysts, configurators, programmers, or interface experts. Your requirements are crucial for the complexity of the implementation.
The current IT landscape is steadily becoming more complicated. Customer processes are often contained in different applications that are closely linked with each other. ec4u experts support you in finding the right strategy to integrate the relevant Oracle CRM systems.
To achieve this we closely work together with your IT specialists and those from Oracle. The result is a tailor-made IT architecture, a solution map specifically designed for your business which incorporates all core systems and the technical interfaces.
Integration is at the heart of attaining a 360-degree view of all relevant customer information. It is of paramount importance to integrate the customer information held within sales, marketing, and service applications, as well as from back office systems like SAP ERP, while simultaneously maintaining a constant and clear view of your customers. Information must, independent of its data sovereignty, be either saved as a replication in the CRM system or be available online at run time.
ec4u will help you on determining and applying the correct degree of integration for your CRM system. You can rely on our extensive experience conducting comprehensive and complicated integration projects. Discover more about our system integrating competencies.
The testing of an Oracle application is an important factor for the success of a project. Tests of the system, integration, burden, performance, etc. are vital for assuring stability and functionality of the application.
Management of tests is generally complicated and dependant on the size of the Oracle application and its integration in the IT landscape. It is necessary to systematically analyze and cut off possible sources of errors in a complex environment in order to be able to go live with a user friendly application which covers all relevant processes.
ec4u will gladly support you in planning and implementing training programs for administrators and end-users participating in Oracle projects. We can help you by producing tutorials and setting up training environments for Oracle products, or by training administrators and end-users at the customer.
Rollout and operation
The implementation of a CRM application is challenging task, especially when numerous applications need to be integrated and the application shall be used in an international setting. The rollout requires constant and anticipatory management with rollout plans and scenarios. Additionally, specialists are required in the area and on-site for rapid response in case of an unforeseen emergency.
An upgrade implies that the existing CRM software is adapted to a new improved version. In comparison to a patch or quick fixwhere certain functionalities are enhanced or freed from bugs, an upgrade usually affects the complete software package.
Apart from extending the functions or incorporating totally new functions, it is also common that underlying software like databank management systems or Web servers, are also upgraded to a new version. ec4u offers special upgrade assessments that quickly and systematically determine whether an upgrade makes sense for you and what costs will be implied.