Strategy and Business Consulting
You can count on our comprehensive support to establish spheres of activity, processes, and measures to continuously optimize your CRM effort.
More InformationVision, Spheres of Activity and Roadmap
We help you to address such issues and come up with a target map that unifies core promises made to customers with overriding quantitative and qualitative targets.
More InformationCRM Assessment and Process Design
We systematically assess your CRM effort to identify your structures, processes, competencies, and conditions concerning customer relationships.
More InformationRequirements Management
Our methodology bolsters your technical department and management in ascertaining and defining requirements for CRM projects.
More InformationManage and Implement
You can count on our support to make internal changes in line with your needs – either as a coach and methodology provider or as a project/program manager.
More InformationCustomer Value Management
Our consultants assist and guide you in developing and implementing such a customer model.
More InformationCustomer Communication/Multichannel
You can bank on us to master this highly complex challenge to convey the right information via the preferred channels to your customers, who typically use the most modern devices. As such, we ensure that you can continue to contact your customers in a personalized manner.
More InformationCustomer Experience Management
You can bank on us to tailor the management of your customer experiences. We jointly define and implement customer experiences at key contact points, and develop a full set of control instruments.
More InformationCustomer Segmentation
We help you optimize customer care concept based on your growth goals, and create a foundation for successfully executing cost-effective customer development plans.
More InformationSocial CRM
We will work with you to define your goals precisely and identify the right social media channels by customer group, while helping you set up these new channels for your campaigns and service processes.
More InformationManage Complaints and Feedback
We help you to define methods suited for generating meaningful customer feedback, embed them in your company, and draw concrete action plans from the results.
More InformationSales Support and Controlling
We help you respond to these issues effectively by defining value-driven arguments, the right segment, product, and channel mix, and a fully optimized sales organization.
More InformationCampaign Management
We assist you in devising a marketing concept that includes all key criteria for successfully managing your campaigns.
More InformationReacquire Customers
We can assist you in developing a customer care and service concept to identify lost customers, analyze the reasons why they departed, and come up with a strategy to reacquire them.
More InformationGap Analysis and Technical CRM Concept
Our support covers a gap analysis, i.e. a comparison of your targets verses actuals. We use this to draw up a general concept, fine tune it, and provide active support during its implementation.
More InformationEvaluating CRM Systems
ec4u supports you in executing complex projects such that you are highly successful in selecting the right CRM solution, software vendor, and IT service provider.
More InformationProject Management
Intelligently and rigorously organized methods are imperative for coping with complex tasks. We assure the successful implementation of your project in front of the triangle of time, quality and cost.
More InformationChange Management
Our field-proven methodologies to manage change are systematically coupled to the project plan.
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